Privacy Policy
Introduction
At Translines, we value your privacy and are committed to protecting any personal information you share with us when using our website. This Privacy Policy outlines how we collect, use, and safeguard your information.
By using this website, you agree to the terms outlined in this policy. If we ask you to provide information that identifies you, you can rest assured that it will be handled in accordance with this policy.
Translines may update this policy from time to time. We encourage you to check this page periodically to stay informed of any changes. This policy is effective as of 1st July 2025.
Information We Collect
We may collect the following details:
- Your name
- Contact information (e.g., email address, phone number)
- Demographic data such as postal code, preferences, and interests
- Other relevant information to enhance customer experience
In addition to the above, we also collect usage information whenever you visit or interact with our services. This may include:
- Browser type
- Referring URLs
- Pages visited on our website
- Time and date of your visit
- Device information and identifiers
For users accessing location-based services (e.g., rides), we may collect real-time GPS data sent from your driver’s mobile device during the ride to help us monitor and optimize service quality.
Why We Collect This Information
We use your information to better understand your needs and improve your experience with our services. Specifically, we may use the information for:
- Internal records and data analysis
- Enhancing our products and services
- Personalized communication via email, phone, or mail
- Customizing our website and offerings to match your interests
Security
We are committed to ensuring that your personal information is safe. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial safeguards to secure data collected online.
Cookies
A cookie is a small text file placed on your device’s hard drive (with your consent) to help analyze web traffic and tailor web applications to your preferences.
We use traffic log cookies to identify which pages are being visited. This helps us analyze website performance and improve user experience. All data collected through cookies is used strictly for statistical purposes and is removed afterward.
Cookies help us enhance your browsing experience but do not give us access to your device or personal data beyond what you choose to share.
You can choose to accept or decline cookies. Most browsers accept cookies by default, but you can modify your browser settings to decline them if you prefer. However, this may limit certain functionalities of the website.
External Links
Our website may include links to third-party websites, such as payment gateways. Please note that once you leave our site via these links, we do not control those external sites. As such, we are not responsible for the protection of your data on those platforms. We recommend reviewing the privacy policies of any linked websites you visit.
Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. We will only share your information if:
- You have provided explicit consent
- It is required by law or legal obligations
Contact Us
If you have any questions or concerns regarding this Privacy Policy, feel free to reach out via the contact details provided on our Contact Us page.